IVRS - Interactive Voice Response System

Customer calls on a telephone number; the Voice System answers the call, greets the customer and prompts for instructions via spoken menu. In response to the caller's commands, database information may be retrieved or service requests executed.

We are very much proficient in developing various types of customized IVRS applications. IT might be for simply automate your telephone system (Auto answer call, Forward call to a particular extension of your EPABX by recognizing voice command from caller, etc) or developing a information delivering system where user can call to a particular phone number and can get their desired information by following a voice prompted menu and operate the menu using phone number pad.

Responses to the caller are via pre-recorded digitized voice. At any point of time, the caller may opt to transfer to an operator, request for hard copy of information or confirmation of service via fax. Outgoing calls can also be initiated by the system complete with the capability to detect and retry busy or answered calls.

We are developing IVRS system for small to large scale companies for their different types of requirements