IVR System in India at AM Infosystems

Interactive Voice Response System is the technology used for automated telephone system which fetches the information form the database and delivers a pre recorded voice message. AM Infosystems is much proficient in developing customized IVRS applications and integrating IVRS software for any purpose.
IVRS System
IVRS – Interactive Voice Response System is the technology / system, which is being widely used by various small, medium and big scaled companies world wide and as well as in India. IVRS software is mainly used for automated telephone system in companies. Moreover, other thrid party software could be integrated with IVRS, so that the third party software can be operated by a remote user via a normal telephone receiver using IVRS technology/system.

 

IVRS answers a good percentage of your questions by the way of an automated system and pre-recorded voice messages. The system has the capability to respond to the most frequently asked questions and to provide the information required by you. This system is widely used by various small, medium and big scaled companies world wide. Information and services can be accessed through any touch-tone telephone. All such telephones become, in effect, computer terminals for retrieval of information and service requests.

 

Features of IVRS
  • Automated Response
  • Remote acccess to information
  • Automated services
  • 24 hour operations
  • Consistent quality voice responses
  • Simplified functionalities
Uses of IVRS
  • Call Center
  • Financial institution
  • Government Institutions
  • Tours and Travels
  • Corporate offices
  • Small scale businesses
Technicle Specifications of IVR System
  • Our IVRS supports any TAPI supported voice board
  • Multitasking and multithreading facility leading to simultaneous handling.
  • Detecting an incoming ring and automatically establishing connection in response to the ring signal. Number of rings before picking up the call is configurable.
  • Dynamic, user configurable, call flow menu of IVRS, leading to setting of different service for different incoming lines.
  • Incoming calls from dial telephone across PBX line/cell phone. Caller can dial in both pulse and DTMF mode with DTMF inputs to select from IVR menu options.
  • Support various means of Alarm indications in case of system failures, e.g. Functional error, Error of missing certain voice message prompt, etc., and generates error Logs.
  • Provides call statistics and customized report after call analysis viz. "Call success Rate", "Call Failure Analysis".
  • ODBC support for accessing all kind of standard database/RDBMS.
  • Good Voice Quality depends on telephony device and sound quality can be configured based on the device to be used.

 

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IVR System at AM Infosystems
We at AM Infosystems, are very much proficient in developing various types of customized IVRS applications. It might be for simply automate your telephone system (Auto answer call, Forward call to a particular extension of your EPABX by recognizing voice command from caller, etc) or developing a information delivering system where user can access the IVR system by calling to a particular phone number and can get their desired information by following the Interactive voice prompt and operate the menu using phone key pad.

 

We develop IVRS software for small and large scale companies all over India for their different type of requirements. There are numerous other fields where IVRS software can be applied to make the system more sophisticated, more accessible and more users friendly. Just let us know about your system and we shall help you to make your system automated using IVRS. Contact us to know more about IVRS solution and Hardware/Software specification needed to implement IVRS software in India at your company