IVRS - Interactive Voice Response System

Our IVRS Software could be customized upon request. This suits best if you are looking to integrating a IVRS software for any special purpose

• The Interactive Voice Response (IVR) System serves as a bridge between people and computer databases by connecting the telephone network with the database. The telephone user can access the information from anywhere at anytime simply by dialing a specified number and following an on-line instruction when a connection has been established.
  
  
• Telephone accessible Database: A system where the user calls and by selecting from an audio menu can either add items to a database (e.g. placing a list of order to an on-line shopping system) or check existing items in the database (e.g. checking the status of the order placed).
  
  
• Systems that fax back documents to the caller that may not be limited to sending pre-written documents. As in the on-line shopping example, after receiving the order it can prepare a document listing the order along with the price quoted and fax it back to the caller
  
  
• Information Servers: These types of systems can range from simple system that plays pre-recorded messages to a more sophisticated voice mail system. The variants of these systems are
  
  
• After establishing connection - plays an audio menu, accepts callers' response in touch tones or voice command, translates it into a relevant computer query, fetches information from the database, converts the information into voice and then plays it over the phone to the caller.
  
  
• Front End Systems: This type of system performs operations similar to that of a human telephone operator namely
  
  
• Using IVR, a special system can be devised where data can be stored and retrieved from any ODBC compliant databases such as ORACLE, SQL, Paradox, dBase, FoxPro, Ms Access, etc.
  
  
• Integration with World Wide Web server where the server activates a web-service that passes the data to the IVRS server, which passes it to the IVRS application for normal operations.
  
  
• In conclusion, Customized IVRS is a tool that put data to work, automate telephone-based task and adds communication value to calls.